Understand our legal framework for your account

Your deposits via DANA, OVO, GoPay and QRIS are processed through our merchant partners and held in segregated accounts until you request a withdrawal. Withdrawals are verified against your account registration details — name, phone number and email — to match anti-money-laundering standards that apply where

1. 1

   local law permits. We retain transaction records for seven years and your account data for as long as your account remains active, plus two years after closure. Where local law permits, your information may be shared with payment processors and support vendors who are bound by

2. 2

   the same confidentiality rules we follow. You can request access to, correction of, or deletion of your personal data by contacting our support team through the channels listed in the Support section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.