Privacy Policy — Frequently Asked
We collect your full name, date of birth, email, phone number, home address and payment method (DANA, OVO, GoPay or QRIS account details). We use this to verify identity, comply with anti-fraud rules and process your deposits and withdrawals securely.
We retain your account data for three years after closure to meet tax obligations and investigate any disputes. After that period, data is deleted unless local law requires longer retention. You can request earlier deletion by contacting support.
Yes. Log into your account and visit Account Settings to view your registered details, email, phone and payment history. For a complete data export, email support with a formal data-access request and we'll send it within ten business days.
Only our payment team and fraud-detection systems access your full payment details. Your DANA, OVO, GoPay and QRIS tokens are encrypted. Studio partners and customer support see only masked transaction IDs, never your full card or bank account number.
We do not sell or rent your personal data. We share anonymised gameplay trends with game studios to improve titles and detect fraud, but nothing that identifies you individually. All third-party partners sign strict data-protection agreements.
Contact support with a formal account-closure request. We'll disable your login within 24 hours. Personal data is marked for deletion within 30 days; payment records are archived for three years as required by law.
Change your password immediately, then email support with details of the suspected breach. We'll review your account activity, check for unauthorized withdrawals and reset your security settings within two hours during business hours.
